Products purchased from VEGOGO can only be returned by the original purchaser within 30 days from the date the product was received. The returned products must meet the following criteria:

• Unopened items returned in the original condition as shipped.
• Wrong item shipped or item does not match what was shown on the VEGOGO website.
• Non-defective items that are returned opened and within the item’s return policy period.

*If you change your mind while the item is in transit to you, we'll try to cancel your order to help recoup shipping fees, but it's not guaranteed.

• The reason for requesting the return.
• Your Order Number (receipt or proof of purchase).
• The serial number of the unit being returned.

Please note that if your order is still in processing, and has not been shipped yet, you cannot submit a return request. If you would like to cancel your order before we ship it out, please contact our customer service directly at contact@vegogoshop.com

You can only submit a return request within 30 days after you receive your order.