Warranty policy
The warranty is registered automatically upon the initial purchaser's order in the online shop. It is exclusive to the initial purchaser and lasts for 1 year from receipt. Order number is necessary for after-sales service.
Our 12-month limited warranty ensures a seamless and hassle-free scooter ownership experience. Our policy accommodates issues swiftly, providing valued customers with assistance. Read on for more details.
Warranty
|
Affected Parts |
Quality Assurance Instructions |
Warranty Period |
|
|
Body structure |
Body and handlebar assembly |
Quality issues caused by manufacturing defects such as natural deformation or breakage; non-human-induced functional failures or extensive exterior damage (self-modification or non-replacement by humans) |
12 months |
|
Battery |
Lithium ion battery pack |
For faults such as abnormal voltage, inability to charge, and capacity below 60% when tested by a discharge meter, a three-pack service will be provided if the battery is not maintained according to the user manual and the battery voltage is too low due to irregular charging during storage. Self-modification or non-replacement by humans) |
6 months |
|
Others |
Motor and driver |
Quality issues caused by manufacturing defects; non-human-induced functional failures or extensive exterior damage (self-modification or non-replacement by humans) |
12 months |
|
Charger |
12 months |
||
|
Throttle, electronic brake |
Loose or abnormal noise issues; (self-modification or non-replacement by humans) |
6 months |
|
|
Foot support components |
Naturally damaged parts can be replaced; (self-modification or non-replacement by humans) |
3 months |
|
|
Handlebars (left and right), lighting |
3 months |
||
|
Consumables |
Rear inflated tire, hand grip rubber sleeve, shell, etc. |
Wearable parts |
Not covered by warranty |